UX100

#1 Government Services·Class of 2026

LifeSG

Public services gathered around a life

LifeSG, UX100 leader in Government Services

LifeSG collects Singapore’s government tasks into moments a person recognizes: a birth, a move, a parent’s care. The agency is not the navigation.

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Design

Services are grouped by what is happening to you. Digital ID, forms, and status sit inside that story instead of across a directory.

Impact

Residents can finish civic tasks without knowing which ministry owns them. That ignorance is a design success.

How it works

Sign in once, pick the life event, and the relevant services are already there. The phone app is the primary door.

Why it won

Government UX in 2026 still sorted itself by department. LifeSG won by sorting itself by the resident.

Journal

The case above is the record. The blog has a separate essay for each year LifeSG led Government Services.